Motor Help Center & FAQ – Payment, Production, Warranty & Support
Payment & Orders
What are your payment terms for motors?
Our standard payment terms are 50% advance payment and 50% before shipment. For small motor orders under 2,000 USD, we require 100% T/T in advance.
Do you accept other payment methods?
Yes, for international orders we mainly accept T/T bank transfer. For long-term partners, we can discuss L/C or PayPal options.
What is your minimum order quantity (MOQ)?
For standard motors, MOQ is usually 1–10 pcs. For customized models, MOQ may vary depending on specifications.
Production & Delivery
What is your production lead time?
For in-stock motors, delivery is 2–4 working days after payment. For customized or bulk orders, lead time is 5–10 working days.
Do you keep motors in stock?
We keep stock of standard models. Customized motors are made to order.
Customization & Technical
Do you offer motor customization?
Yes, we provide OEM/ODM customization for voltage, speed, torque, gearbox ratio, and shaft design.
Can you design a motor according to my machine requirements?
Our engineering team can design and suggest suitable motors based on your application data.
Do your motors support speed control?
Yes, many of our motors can work with speed controllers or VFDs for adjustable speed.
How can I get technical support?
Our engineers provide 24/7 email support for motor selection, installation guidance, and troubleshooting.
Shipping & Packing
What shipping methods do you offer?
We work with DHL, FedEx, UPS for small orders, and sea/air freight for bulk shipments.
Can you ship to my country?
Yes, we export motors worldwide with reliable delivery partners.
How do you pack the motors?
Small motors are packed in foam-protected cartons for safe delivery. For larger motors above 1.5 kW, we use reinforced wooden cases to ensure secure packaging during shipment.
Warranty & After-Sales
What is your warranty policy?
We provide a one-year warranty for all motors (except speed controllers) under normal use. Free repair or replacement is offered if failures occur during warranty.
If a motor fails, how can I get service?
Contact us with details and photos. We will provide technical support, spare parts, or replacement depending on the issue.
Additional Customization & Branding
Do you provide OEM/ODM services for motors?
Yes, we offer full OEM and ODM motor manufacturing services, including voltage, speed, torque, gearbox ratio, and shaft customization. This allows customers to get tailor-made solutions that fit their exact machine or project requirements.
Can you supply customized gear motor solutions?
Absolutely. We specialize in customized gear motor solutions, from selecting the right gear ratio and motor size to designing unique mounting options. Our engineering team works closely with you to deliver reliable and cost-effective motors for industrial automation, robotics, packaging, and other applications.
Do you offer private label motor manufacturing?
Yes. As a private label motor manufacturer, we can provide branding, labeling, and packaging services according to your requirements. This helps distributors and OEM customers build their own brand identity while relying on our proven quality and production capacity.